Cancellation & Missed Appointment Policy

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At Salma Health, we know that plans can change and unexpected situations can come up. If you need to cancel or reschedule an appointment, we simply ask that you let us know as early as possible.

Providing advance notice helps us coordinate your care, gives your care team time to adjust treatment plans when needed, and allows us to offer the appointment to another patient who may be waiting for care.

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Standard Appointments

Whenever possible, please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. If a patient arrives late, the appointment may be shortened at the provider’s discretion. 

Appointments canceled with less than 24 hours’ notice, or missed without notice, may be subject to a cancellation fee of $100 or the cost of the scheduled appointment, whichever is less.

We understand that emergencies and circumstances outside of your control happen. If something unexpected prevents you from attending your appointment, please reach out to your care team. We will always take individual circumstances into consideration.

If there are multiple late cancellations or missed appointments, our team may work with you to determine the best approach for scheduling future care.

Missed appointment billing does not apply to patients with Medi-Cal or other Medicaid insurance types.

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SAINT® Treatment

SAINT requires advance clinical preparation and dedicated time from several members of your care team. Because of this, we ask for at least 72 hours’ notice if you need to cancel or change your scheduled treatment.

Full payment is due one week before your scheduled treatment start date.

• If you cancel more than 72 hours before your treatment begins, you will receive a full refund.
• If you cancel within 72 hours of your treatment start date, you will receive a 50% refund, and the remaining balance will be available as a credit toward future care.

We understand that emergencies happen and will consider exceptions when appropriate.

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Psychological & Neuropsychological Assessments

Psychological and neuropsychological assessments involve dedicated clinician time and preparation before your visit. We therefore ask for at least 72 hours’ notice if you need to cancel or reschedule an assessment.

• If you cancel more than 72 hours before your assessment, any advance payment will be fully refunded.
• If you cancel within 72 hours of your assessment, you may be responsible for the amount outlined in your Good Faith Estimate (GFE).

As with all of our care, we understand that unexpected circumstances can arise and will consider exceptions when appropriate.

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Patient Contact Procedure

• If a patient misses their scheduled appointment without prior notification, Salma Health may reach out to the patient or emergency contact person. 

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Termination of care for missed appointments

• If a patient misses 3 appointments without acceptable documentation of extenuating circumstances within a 12-month period, then their care may be terminated.‍

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Termination of care for inactivity

• If a patient does not attend an appointment with a Salma Health provider at least every 12 months, then they will be listed as inactive in our records, and a new set of intake appointments will be required to reinitiate care.

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We’re Here to Help

Our goal is never to make an unexpected situation more difficult. This policy helps us protect dedicated clinical time, maintain continuity of care, and make appointments available to patients who are waiting to be seen.

If you think you may not be able to make an appointment, please reach out to your care team as soon as you can. We’re here to help.